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10 Steps to Successful Customer Services

Sub Title :
Category : Book
Publish Date : 26 Feb 2016
This book provides tools for putting customer service practices into action including worksheets, checklists, tips and exercises. Useful for equipping professionals who deal with customers for successful customer service.

Knowledge Management Systems and Processes

Sub Title :
Category : Book
Publish Date : 23 Feb 2015
This book serves as a complete introduction to the subject knowledge management .It incorporates technical as well as social aspects; concepts and principles as well as practical examples; traditional knowledge management approaches as well as emerging topics.

Developing women leaders

Sub Title : a guide for men and women in organizations
Category : Book
Publish Date : 10 Apr 2014
This book is meant to be a practical, user friendly guide for women and men in organizations. It is designed to appeal to a very broad audience of people in organizations interested in developing the leadership capacities of women. This audience may include women, men, their bosses, Human Resource (HR) executives and professionals, CEOs, their top leadership teams and others seeking to make informed decisions for themselves and their organizations regarding leadership development for women.

Pocket guide to risk mathematics

Sub Title : key concepts every auditor should know
Category : Book
Publish Date : 10 Apr 2014
This book focuses on real needs of auditors. It gives insights without demanding that you spend months doing calculus. This book explains mathematical techniques that lead to systematic understatement of risk so that you can suggest either changes in approach or better disclosure of the limitations of risk numbers.

Doing a literature search

Sub Title : a comprehensive guide for the social sciences
Category : Book
Publish Date : 10 Apr 2014
This guide gives tools and methods to search for literature effectively, using manual and computerized methods in order to identify useful books, articles and statistics and many other sources of information, it will help you to find information necessary to your research.

Designing workplace mentoring programs

Sub Title : an evidence based approach
Category : Book
Publish Date : 10 Apr 2014
This book presents an evidence based best practice approach to the design, development, and operation of formal mentoring problems within organizations. it includes practical tools and resources that organizations can use such as training exercises, sample employee development plans and mentoring contracts.

Transformative HR

Sub Title : how great companies use evidence based change for sustainable advantage
Category : Book
Publish Date : 10 Apr 2014
Transformative HR is at once both strategic and tactical and helps HR leaders and thier colleagues to make decsions that are gorunded in evidence and avoid unintended consequences.

Facilitating with ease

Sub Title :
Category : Book
Publish Date : 10 Apr 2014
Facilitating with easy offers the basic on running productive meetings with confidence and includes the information needed to train others to become skilled facilitators as well. Filled with dozens of exercises, surveys, and checklist that can be used to transform anyone into an effective facilitator, this revised edition covers new topics such as:-why and when leaders should facilitate and how to manage neutrality; Diversity, globalization, new technologies and employee engagement, When leaders should facilitate and when others should do it, Sharing facilitation with others, Meeting design template, surves and questionnaires.

Managing change in organisations

Sub Title :
Category : Book
Publish Date : 19 Feb 2014
Articles from Human Capital Review offers the latest business ideas and provides readers with insight to problems and challenges they face every day in business, and how to come to terms with them. These series covers topics on strategy, management, change, leadership, human resource, and more...

Corporate governance

Sub Title : principles and issues
Category : Book
Publish Date : 19 Feb 2014
This book brings practical approach with profound appreciation of the academic practitioner literature and give the reader an engaging and thought provoking picture of a subject that lies at the intersection between law, economics, business studies, ethics, organization, finance and accounting

How to conduct surveys

Sub Title : a step by step guide
Category : Book
Publish Date : 19 Feb 2014
The Fifth Edition of the best-selling How to Conduct Surveys guides readers through the process of developing their own rigorous surveys and evaluating the credibility of surveys created by others. Offering practical, step-by-step advice and written in the same clear and accessible style as her other works, author Arlene Fink centers her guidance on choosing the appropriate type of survey, writing survey questions and responses, formatting the survey, deciding on the characteristics and numbers

Coaching leaders

Sub Title : the 7 \'p\'tools to propel change
Category : Book
Publish Date : 19 Feb 2014
This book involves facilitation of improvement of leadership skills.

Moutain within

Sub Title : leadership lessons and inspiration for your climb to the top
Category : Book
Publish Date : 19 Feb 2014
This book is about leadership, because we need a new brand of business and political leaders who know who they are. We need leaders who can relate spiritually and humanely to their fellow human beings, who can overcome challenges and exhibit innovation, creativity, and courage to tacke obstacles as they arise.

Qualitative research in business & management

Sub Title :
Category : Eastern Cape AIDS Council
Publish Date : 19 Feb 2014
This edition contains examples of qualitative research . It is aimed primarily on postgraduate students in business and management.

Missing link in projects

Sub Title :
Category : Book
Publish Date : 25 Nov 2013
This book argues that in order to be successful, practising project managers require explicit and tacit knowledge of the behavioural, structural and operational areas of managing organisations.

HR metrics

Sub Title : strategic and quantitative tools for people management
Category : Book
Publish Date : 25 Nov 2013
The purpose of the book is to add analytical skills to the human resources area.

Catastrophe

Sub Title : what went wrong in Zimbabwe
Category : Book
Publish Date : 18 Nov 2013
This book attempts to provide a context for the socio-political crisis of Zimbabwe in the first decade of the twenty first century.

Biography of one of the greatest sons of the Africa

Sub Title :
Category : Book
Publish Date : 07 Feb 2013
This book seeks to display the pivotal role that James Calata played in trying to reclaim the God -given dignity of African people from racist white authorities.

Re-centring the rural agenda

Sub Title :
Category : Book
Publish Date : 18 Jan 2013
In 2004, the Nelson Mandela foundation, the University of Fort Hare and the Eastern Cape Provincial Department of Education came into a partnership to establish a unit for Rural Schooling and Deelopment at the University of Fort Hare. The intention of this partnership was to create a space to engage more deeply with the issues facing rural schooling and community development. Through both community centred methodologies for change, as well as critical reflection, the establishment of the unit sought to establish a space to reflect on our understanding of sustainable rural development , and open up more possibilities for action.

Exploring research

Sub Title :
Category : Book
Publish Date : 31 Jul 2012
This book is intended for upper level undergraduate students and graduate students in their first research methods course in the social, behavioral, and health sciences fields.. Exploring research is intended to provide an introduction to the important topics inn the general area of research methods

 

 

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